Appointments 

Appointments may be made by telephoning 01635 523535 between 8.00 am and 6.30 pm or by calling at the surgery.  If you need to see a doctor urgently you will be able to do so the same day, however, a more routine appointment should be available within 48 hours.  It is also possible to book an appointment two or three weeks in advance and we prefer you to see your usual doctor, especially for ongoing problems. 

Please let us know, by phoning 01635 31444, if you are unable or do not wish to keep your appointment as it can then be offered to another patient.

Alternatively you can book online but need to register with the practice, please speak to a receptionist.

Cancellations

If you are unable to attend an appointment which has been reserved for you, please inform the surgery so that it can be cancelled and made available for other patients.

Help us to help you

You are responsible:

• Please keep your appointment – or give adequate notice that you need to cancel it.
• Please do not delay the doctor – please show consideration to other patients. Remember an appointment is for one person only.
• Please come to the surgery when not prevented by serious illness or infirmity. A doctor can see many more patients in the surgery than when out visiting.
• Please order repeat prescriptions at reception and not during consultations

Please be responsible for your own health

• Take appropriate action to prevent ill health and follow the advice given by the health professional.

Home Visits

If possible, please phone 01635 31444 before 10.30 am.  If you feel your request is urgent, please let the receptionist know so that she can inform the doctor.  Please do not be upset if asked 'what is wrong?' as this helps the doctors assess the degree of urgency.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

If you have a problem that you feel can be dealt with on the phone, the doctors or nurses are happy to speak over the phone. 

If they are not available at the time of your call, a message will be taken and they will get back to you during the same working day.

If you feel your request is urgent, please let the receptionist know so that she can inform the doctor.  Please do not be upset if asked 'what is wrong?' as this helps the doctors assess the degree of urgency.